FAQ
Answers to common questions. Need something else? Contact our team.
What do you sell?
Overstock, closeout, and surplus inventory — sold by the case or pallet — sourced through the wholesale supply chain.
Do you provide invoices?
Yes. We issue standard commercial invoices for the goods we stock and ship. We can't guarantee any marketplace's gating, ungating, or brand-approval outcome — those decisions are made by the brand owner and the marketplace, not by us.
Is Hardway a registered business?
Yes. We operate a wholesale and fulfillment business from our Illinois warehouse and are reachable by phone for verification.
Is there an order minimum?
Most items ship by the case. Some products and pallet lots carry their own minimums, shown on the product page.
Is pricing per unit or per case?
Pricing is listed per unit, with the case quantity shown on each product. Order by the case or pallet — VIP members unlock lower per-unit pricing.
How does VIP membership work?
VIP members pay a monthly fee for lower per-unit pricing and early access to new inventory. Cancel anytime.
Where do you ship from and how fast?
Orders ship from our U.S. warehouse, typically within 1–2 business days, with tracking provided.
Do you offer pallet and bulk quantities?
Yes. Many items are available by the pallet or truckload — contact us for volume pricing.
How often is inventory updated?
New inventory is added regularly across categories. Quantities reflect current availability.
What is your return policy?
Contact us within 7 days of delivery for shortages or damage and we'll make it right.
What payment methods do you accept?
Major credit cards at checkout, with approved business terms available for qualifying buyers.